Last week on April 11th I was waiting in line to pay for my purchase, with three other people in line behind me. The clerk took two phone calls, looked up prices and gave out information while the customers in line waited.
I threw my purchase down on the counter and walked out along with another man. We both went to the Auto Zone store across the street. I feel the people on the phone were just checking prices because they could not figure out how to use the O'reilly web site.
Also O'reilly has major problems with their web site. It's confusing and hard to use.