Rented a tool from one O'reilly's but they didn't have the part that I needed and said I would need to use their location at Beltline and cartwright in Mesquite tx.So I went home and used the tool that I rented and then went to the O'reilly's on Beltline and Cartwright to return the tool and get the part I needed.
They refused to give me the money back for the tool because I didn't rent it there. therefore, I couldn't afford to get the part that I needed. I hired my mechanic to do the job and since I wasn't able to get the part....my vehicle didn't get fixed so I have to rehire him to do the job today.
I called the main office to find out if you have to return the tool to the location you rented it from and they said it is preferable if you you do but not mandatory and that they shouldn't have given me a hard time.He told me I can take it back to that O'reilly's now and it shouldn't be a problem but I am still upset as i needed transportation for today to get to work and so they cost me a lot of money by not taking it back.
Monetary Loss: $150.