Oreilly Auto Parts
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kalamazoo, Michigan
Response from O'Reilly's about my complaint and appeal
I was harassed and discriminated against for medical exceptions I was granted. I was recommended for FMLA and then I was pencil whipped before I could go on leave.
I have an unblemished record for 3 years and, in August a new store manager came. From day 1 it was downhill from there. Brett Gleason was the district manager and approved the medical exceptions I needed to work. No prolonged standing, minimal walking due to amputated foot and Lynn English basically ignored and harassed and punished me when I had an appointment or breathing problems flared up "asthma" I communicated , showed documentation and it didn't matter to him.
I was moved from the assigned area I worked in, I was counseled for arriving early and staying late. I was yelled at and threatened several times a week. I refused to transfer, so he said he would get rid of me and that's when he wrote me up for any late or doctors appointment I had. In summary how does an employee go from top ranked commercial driver with praise and raises form DM, and Regional manager to unemployed in 3 months.
I have excellent reviews and I have great team member relations, excellent customer service and the only person who has a problem is Lynn English. He's not following culture, or environment or respect that O'Reilly's states in the mission statement
Humble, Texas
Allgood thanks
Yes all went well the return department called and informed me that they looked into my concerns. Told me I could go to the store and who to talk with.
Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
Employees walking out leaving
Employees quitting going work at advance auto parts ruby needs To go somewhere else tim doesn't need to be walking with butcher knife on his side
User's recommendation: Not
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Buford, Georgia
Car damage repair money
A manager at an o Reilly store took it upon himself to replace an air filter in my sister-in-laws car and damaged the air box. The district manager said to take the car to Toyota dealership and get it repaired then to email over the repair invoice when the car is done and he will take care of the bill with the Toyota dealership.
The car is done and the invoice has been sent but no one can seem to contact the district manager to get this bill cleared so she can get her car. She is missing days of work and need her car.
Ridgeland, South Carolina
Sales associate didn't seem to have enough experience with cars.
I had stopped in to get my battery checked in Chevy Colorado my truck. The store associate came out with the tester and checked it..
He said that it was bad but then acted like he did not want to get involved in changing it for me. He insisted for me to go somewhere else and get it checked and that if it was his he would not get a new one until it went out completely. I went to NAPA and the associate checked it and said it was bad and then offered to assist with getting me a new one and change it out too.
They need to hire people with better experience in my opinion. It's Go too bad that the associate ran off a potential customer.
User's recommendation: Go to NAPA if you want good service. Don't go to O'reilly for a battery check.
Alpharetta, Georgia
Oreilly Auto Parts - Review in Auto Parts and Accessories category from Alpharetta, Georgia
Service at store 6130 is awesome, employees super friendly and helpful, however they were observed vaping and smoking freely inside the store which is a health hazard for both customers and employees who are Non-smokers
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Minneapolis, Minnesota
Very unhappy with this situation. Pretty much telling me I am lying about purchasing product from your company come on now
*** noster Missouri store will not let me return an item I purchased they say it's not their item I know clearly 100% sure it is
Preferred solution: Full refund
What's the part number? Did you have your receipt?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rock Falls, Illinois
Crooked
This company tried to accuse me of stealing. I was the Store manager at location 1171 and when they realized I wasnt stealing, the parts they were looking for were still in the store, they still fired me. They claimed some BS policy violation which wouldve been my first write up in seven years.
- Upper management
Preferred solution: Apology
User's recommendation: Don’t think they actually care about you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Bernardino, California
Reilly give me only problems
My stater broken Friday I change and yesterday again why sale parts *** and I have warranty for life and the store for E street in San Bernardino ca. not want change because say my warranty is expired when I have warranty for life the ho mo se.
Xu. Al the Jose give me to much estresa because my truck is in the street in one bad area , Fken Reilly auto parts my number is 951545**** Alberto necesito una respuesta rápida de ustedes por su puto mal servicio
- Stater
Preferred solution: I need fast answer plz
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Gretna, Louisiana
Defected part
I just spent $360 on a air conditioning compressor. And the part is defective.
In addition to the price of installation, I also purchased compressor oil and 3 cans of Freon. Help!!!
Preferred solution: Price reduction
Wasn't defective till you threw a bunch of rust into it by not replacing all the necessary parts...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
DISGUSTING FRUSTRATING
TOOK.ME ALL NIGHT TO TRY BUYING A SUPER START JUMP STARTER ALL BECAUSE MY SUPER START WAS FORGOTTEN AFTER A FRIEND HAD BROUGHT IT TO ME. STARTED MY CAR CLOSED THE HOOD AND LEFT WITHOUT THE ONE I USED PROBABLY 20 TIMES! THAT'S ALL...I USE JUST A SMARTPHONE MEANING I CAN'T SEE ALL THIS!
Lynwood, California
Un rembolso de una compra
10/17/2022 devolví una pieza. ( sensor de oxigeno) me dijieron que lo acreditarían a mi cuenta.
Pero hasta ahorita no se a reflejado nada en mi cuenta. Invoice # 3551-37**** por la cantidad de $82.68.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
How can I get my exchange
I had a serpentine belt on a 2001 Jeep Cherokee shred on me two days after I put it on there and the guy told me yesterday when I called that they would replace it when I went today to get it replaced they told me no
They told you no becuz the problem isn't the belt...they don't just shred on their own...you have a deeper issue that you will need to take to a mechanic to properly diagnose.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Buford, Georgia
Oreilly's customer experience
store locations 938 gainesville hwy buford ga
4450 Nelson brogdon blvd, sugar hill ga.
I went to your first location trying to get a part, dor-919-152 a brake line kit. They guy at the counter, Troy said that they didn't have it but the Nelson store did and I could pay for it there and go to the other location and pick it up.
When i got to the location they said that that they did not have it in stock. They then sasid I would have to to back to the other location to get a refund, which is Bs in my opinion. Then said that they could reorder the part for me. I agreed to let them reorder.
They called me on sunday and said that the part had arrived. I told them them that i would be there within the week to pick it up. I went yesterday to pick up the part and they said that they did not show it to be ordered and said i would have to pay for it a second time and still go back to the other location for the refund for the first one ordered. I do not understand how they want me to drive back and forth to get a refund for something that was already paid for that they did not have just to drive back to another location to reorder and pay for said part a second time.
That is very bad customer service. I am in the automotive business as well and have been dealing with parts stores for a long time and most strive to take care of the customer and obviously yall are just present and do not care about customer service.
Im not asking for any special treatment or for anything for free. I will just not give you my business any longer and you have lost a long time customer and i will spread the word to others.
Preferred solution: Let the company propose a solution
Pasadena, California
Complaint
The employees at the orileys auto part in Pasadena off of lake were very unprofessional. While Im the store my husband comes in to ask for advice on oil and when he walks out the Asian employee goes and makes a joke to the other employees about the question my husband asks.
Not knowing that he was my husband the same employee looks to me and asks if I need help!
I looked at him and said no Im with the guy u *** are making fun of !!! How dare he be so rude his job is to help people not make fun of for not knowing something I feel very offended and think he should be let go or retrained on customer service Ill never go into a an another o reilys if this situation isnt handled appropriately Sincerely, Daniell one pissed off consumer
- Inadequate service
- Unprofessional
Preferred solution: Apology
User's recommendation: Do not go into o reilys very unprofessional ***
To be fair...he wasn't trying to make your husband feel bad for not knowing something...technically that's on you...
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
He didn't know how to do it...better than having him dive into it then destroying your truck...you owe him a thank you homie like wtf lol
Getting work done by half knowledgeable people for free is good customer service?? You're drunk if you want something done right you pay for it. Really is that simple....