Oreilly Auto Parts

This place is horrible. The manager Mellisa got into a verbal altercation with me about returning some items.

I felt disrespected and not listened to, it was an embarrassment to have her represent this company like this? I am disappointed as this company used to be a place that I would shop for my local auto parts. If my warranty is no good whats the point of doing business at any of these stores. I just want my money back and I will go elsewhere.

This is the products and services they sell with a horrible attitude and horrible dameaner.Mellisa got very belligerent with me and started getting nasty I wanted to return battery and brakes the warranty with this place means nothing they sell the cheapest part and could care less about its customers. This woman needs to find another line of work if youre going to treat its customers so poorly. I have not had a good experience on the woodville raod location, I am hoping that the company can do something to clean up the mismanagement that appears to be going on at these O'Reillys auto parts, I mean if the parts are good you don't need to swap them out three months later. They refuse to do any returns, this place is horrible.

I hope you can avoid this place at all costs. They don't honor any warranties, I went into this store and nothing was done. I had my receipt and the part, nothing in the warranty states that I have to accept another part. This is horrible they need to fire this melissa woman, as her own co-worker told me to call coproate on her as she was acting very unprofessional to me and all of the other customers going into this store.

My check engine light with the p2271 code is still on and they sold me all this crap stating that this is what the issue. I was not sure if they were mechanics or not at this store? I am wondering if they have mechanics working at this location? I am sicking of purchasing parts like a battery that is under warranty and having the manager at this location refuse to help or serve me.

I was never told that I could never have a warranty for any of these items and they should all be replaced under warranty. I would like a refund for all of these items.

Minding my own business and hold the items I was buying. Employees at store # 3451 on Mendocino Ave Santa Rosa they were biased against me assuming I am a homeless person because of my attire I was wearing.

One employee Javier came up to me holding a basket and with a disgusted demeanor and tone asking me to put the items in the basket. After going back and forth I did not put the items in the basket because I needed them and didnt need his help. I went back to another aisle to look for a item but I was already annoyed and pissed. Still staring me I was feed up went to the counter to pay my items with my military discount.

I threw the items on the table. I called them *** for harassing me and asked for their names.

My invoice receipt # 3451-26****

Employees: Javier and Tevin

I had an extremely terrible experience at O'Reilly's store 5469. I thought you guys provided exceptional service, but the management here is horrendous.

When I first approached the counter, the manager, Moise claimed that I hadnt bought the part from his store, despite looking directly at the receipt. He then said the part was used, even though I had purchased it brand new and was returning it because my mechanic didnt need it.

The manager was unwilling to help, stating that if he processed the return, the cost would come out of his paycheck. Im shocked that O'Reilly would deduct money from employee checks for returns.

Moise a Haitian guy who was on the phone when I first walked in, seemed unprofessional and uninterested in helping.

He didnt apologize or show any remorse, and it felt like he just wanted me to leave with the part I was returning.

There appear to be major issues at this store, and the staff doesnt seem very professional. I hope someone can look into this matter, ensure the employees and upper management are held accountable, and make decisions based on facts rather than false assumptions.

Im stranded and my dogs go to town because they sent my alternator back that was not a choice for three times and they still dont have one in stock and is a warranty Ill do that went out so they sell faulty parts They dont care that the alternator that can fix my car and make it so I can go to my hotel room and not lose everything I own including my dog is in town they are still gonna take over 24 hours to get it to this location They wont sell me another battery and then return it cause I cant afford to buy Bernie battery is not the only one because their alternator fried mine that I bought at the same time that I bought the alternator from them