Toomas U

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Verified Reviewer
| map-marker Santa Rosa, California

Harassed Customer

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Oreilly Auto Parts - Harassed Customer

Minding my own business and hold the items I was buying. Employees at store # 3451 on Mendocino Ave Santa Rosa they were biased against me assuming I am a homeless person because of my attire I was wearing.

One employee Javier came up to me holding a basket and with a disgusted demeanor and tone asking me to put the items in the basket. After going back and forth I did not put the items in the basket because I needed them and didnt need his help. I went back to another aisle to look for a item but I was already annoyed and pissed. Still staring me I was feed up went to the counter to pay my items with my military discount.

I threw the items on the table. I called them *** for harassing me and asked for their names.

My invoice receipt # 3451-26****

Employees: Javier and Tevin

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Preferred solution: Apology

User's recommendation: Where a baggy jacket and sweatpants to be harassed.

A Auto Repair
map-marker Madison, Indiana

Commercial sales *** poor quality on parts, very very poor management

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Placing orders for commercial business has become a huge issue with this store. We place an order, says in store, then get a call says they don't have it in stock. Parts that are supposed to be on hub we usually have to call after the designated delivery time, they don't get here in a timely manner. We have addressed the issue in the past with the store of sending parts in boxes that are old, worn out parts. This has happened on numerous occasions. Need to get management under control to get the store in order, or you will be loosing a lot of customers and sales.
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Preferred solution: Management get you store in shape

User's recommendation: Go to NAPA or ZONE they do their job!

Tisha E Zok

Dangerous Driver

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Oreilly Auto Parts - Dangerous Driver
One of their drivers for their Bremerton store was using the shoulder in a school zone to speed and aggressively avoid bumper-to-bumper traffic. Later she was tailgating us still in the traffic and later tried to use a freeway entrance ramp to cut us off in an intersection and later smiled and swerved at us like she going to hit us. Psychotic.
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Preferred solution: We want something done about this driver. She traumatized my child and I'm still shaken up whenever I drive.

User's recommendation: Avoid their drivers

Jamie P Ztk

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Verified Reviewer
| map-marker Pensacola, Florida

Warranty issue

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There customer service division couldn't have been nicer, I will say the man I spoke to was polite, but when you want me to buy a battery before we know it's the battery take the battery home change it out bring the old one back because your manager said he can't touch my car and we spoke on the phone, I jump my car drive there then you tell me this, and the battery is still under warranty BUT if you don't have your receipt your screwed...don't buy there brand Battery
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Cons:
  • Quality

User's recommendation: Go anywhere but there, they are not the store they use to be.

Woodley Pde
map-marker Dallas, Texas

Faulty parts sold in stores

was given a brand new replacement battery and it lasted 6 weeks warranty ran out a week after i got the replacement so im stuck. I recommend not buying batteries from oreillys
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User's recommendation: go to autozone

Angela M Rvy

I'm stranded in the middle of nowhere because I sent my alternator back

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Im stranded and my dogs go to town because they sent my alternator back that was not a choice for three times and they still dont have one in stock and is a warranty Ill do that went out so they sell faulty parts They dont care that the alternator that can fix my car and make it so I can go to my hotel room and not lose everything I own including my dog is in town they are still gonna take over 24 hours to get it to this location They wont sell me another battery and then return it cause I cant afford to buy Bernie battery is not the only one because their alternator fried mine that I bought at the same time that I bought the alternator from them

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Loss:
$1000

Preferred solution: Do I have to go through things at once in the last 24 hours because their employees didn’t have a good customer service I’m only going to AutoZone from now on

User's recommendation: Go to auto zone

frank a Wdb

CORPORATE RULES SUCK *** !

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I will not use your app to get my rewards .I have been doing business with you for years and am tired of being *** OVER ON my loyalty points.YOU OWE ME *** I have not,and will not, read your stupid policy statement!
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User's recommendation: Store doers good job. Corporate sucks ***

1 comment
Guest

When you sign up for reward programs there are terms and conditions that have to be followed by the customer and enforced by the store or people would take advantage of it since if they do it for one person they would have to do it for anyone that pitched a temper tantrum over reward points. Oh and this is not something you should take out on a store employee since they are just following the rules.

I'm guessing that you didn't hear "NO" a lot as a child. grow up and follow the rules like everyone else.

Randi T Ilc
map-marker Slidell, Louisiana

Customer service

Was told voltage regulatory On alternator was bad Employee's brother in law came to the store and installed it for 80.00 Then they took the jump box to start it and caused a power surge it blew out my junction box I had no tail lights windows windshield wipers . I took it to mechanic and con firmed that they did it and it cost me 350.00 I went back that night in the dark and they supposedly gave me a new battery and said bye bye lied to supervisors THEN THE SUPERVISORS DELETED MY ACCOUNT IVE HAD FOR YEARS SO I NEVER EXISTED!
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Loss:
$350
Pros:
  • You get good parts
Cons:
  • Or you get bad parts

Preferred solution: Full refund

User's recommendation: Be careful what you get

1 comment
Guest

Store team members do not have the ability to delete customer accounts.

Karina P Uyl

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Verified Reviewer
| map-marker Madison, Wisconsin

Crazy

I lost my job for nothing and nobody is doing anything about it that is crazy to me guys are allowing a manager to treat the employees like crap
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David L Ttf

Rewards

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Long time rewards member no rewards going to napa spent half hour on phone with no results ask employee 3 times if all parts are there they was not after driving 75 miles one way not happy going to napa from now on keep your rewards that I have never recieved
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Preferred solution: Wanted rewards long time member

User's recommendation: Oh *** no

Reggie D Ivx

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Verified Buyer
| map-marker Alpharetta, Georgia

Return issue

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Oreilly Auto Parts - Return issue
Oreilly Auto Parts - Return issue - Image 2
Bought a couple code readers. Kept one wanted to return the other was told its returnable because its an electronic part. No where in the return policy or receipt is that stated. I do service work and we buy a lot of parts from OReilly but after this issue never again. Had the original package and receipt and it was purchased on a credit card.
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Preferred solution: Full refund

User's recommendation: Go elsewhere

1 comment
Guest

Call cooperate customer support they will make the store give you a refund.

Lin R Uad

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Verified Reviewer
| map-marker Dickinson, North Dakota

Customer service

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They have the worst customer service and I know why because theyre home office has the shitiest service as well Dickinson North Dakota is the worst the *** hole Fargo then South west Little Rock I use to think they were the worst nope the moved up a little not much but they are filthy and rude North Dakota I rude and nasty. I spend 5k a month there not anymore I wont spend another penny there. Hello Napa here I come
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Loss:
$200000
Cons:
  • Customer service sucks

Preferred solution: Apology

User's recommendation: Go somewhere else

Amari Lvg

Battery warranty

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My battery died within warranty, but didnt have proper records of purchase. I thought I was gonna be out of another battery.. But they still Honored the warranty regardless.. So kudos to ORiely
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User's recommendation: Great service for the outcome

Danny H Nak
map-marker Kaufman, Texas

Passed

Can't get parts ordered correctly with me having part number,I was told it would be here today went to pick up told it want be here until tomorrow sure glade this is not ado or die situation
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Lindsey n Rmt

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Verified Reviewer
| map-marker Yreka, California

Selling me the wrong tranny fluids.

Called your store, your employee ran my vehicle info, went to the shelf himself got the fluids and had them there at counter when my e.ployee went to get them. ...

The transmission is a 4r100 tranny for 7.3 l doesel weight over 8000 lbs.

Meaning the mercon5 it calls and needs to be able to work properly and last longer rhan 3 weeks. Its also the first suggestion on your screen when your employees check it... they pulled me dex6. Which would work for toyota or gm and other small 4x4 trucks.

However i have a ford 250 powerstroke with a 3000 lb bed on it that i use for work daily i need to file a.claim. my transmissio. Was 3800.00 to have it rebuilt. The wrong fluid has voided my warranty from the shop.

As well as the tranny is already overheating and the fluid is not meant to have a hauling load under it day in and out. The fact that i went to the store and your employee asked the manager to call me back himself to discuss this. And the man did not return my call. I live 90 miles from town and have now waisted over 20 gallons of diesel to be told there is nothing they can do without the manager.

I need my truck fixed and my money back. Now today. I also need a gift card to replace and change all my filters and my gaskets.

I am disgusted at the nerve of those people he is the one who took the info given and got the wrong stuff that is his fault not mjne. And i am also unable to work till we clear this up

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Loss:
$4500
Pros:
  • Usually have good hearted workers

Preferred solution: Full refund

User's recommendation: Check your own stuff and get the help you need

1 comment
Guest

If you knew what type of transmission fluid your vehicle took why did you pour in the wrong product? The employees are not trained mechanics and can only go by what the computer systems tells them with the information given by the customer. Maybe take responsibility for not paying attention to what you put in your own vehicle.

Joseph M Chv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Haven't resolved my issue yet

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So last week I went to the Orielly's on the north side of my city and initially wanted to have my battery tested. When we got to the counter the lady told us that if we wanted the battery we tested we would have to wait for over an hour as the store was pretty busy.

So I asked if we went ahead and purchased the battery and it wasn't what we needed could we just return it and get our old one back and she responded affirmatively. We went back later that day and it was still busy, so the manager told us to return the next day and we would be able to do the exchange. We went back the next day and spoke to the main manager and were informed that our battery was no longer at the store so a return could not be performed. I was upset by this so I called customer service that day.

I was told someone would call me back and no one has. It has been about a week now and I still need an alternator for my vehicle. I understand miscommunications happen but that is not my fault.

I would like a discount on an alternator as I still need one for my vehicle. Thank you for taking the time in reading this and hopefully we both can come to a resolution that satisfies us both.

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Loss:
$220

Preferred solution: Price reduction

User's recommendation: Be wary of what employees tell you

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