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Oreilly Auto Parts - Pore customer service by O'Reilly auto parts.

I purchased two sets of wipers at 50 dollers a pair. I bought them on 9 / 22/18, and made a copy of the reciept and sent it in with the cards for the rebate on 9/24/18. I recieved a card from o'reilly said fhe will not honer my rebate , because i dis not send it in on time. I will never shop o'reillys agin. Pore customers service.
#1385249
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O'reilly Auto Parts is an aftermarket auto parts store that's why they can afford to offer lifetime warranties on the majority of its parts. 1. If you can't retain receipts then you as the customer can ensure whatever you buy is associated with your phone number (If...
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FuturisticBison659
FuturisticBison659

Amen

#1384798
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I went into the store to have my alternator tested and to buy a radiator. Since I was about to buy some parts I Figured I would return the core for my starter that I had done on a previous job at the same time. I went in the store with my customer and noticed everyone...
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Anonymous
Anonymous

I don't think Autozone would of gave you your core money. So that is why you went back to the big O, not because of loyalty. There are 2 sides to this story, I wonder how you ...

Anonymous
Confused

I mean....clearly there was a problem that you arent describing to us. No one just says I don't want a few hundred dollars today.

1.0
I liked
  • Had my part in stock
  • Quality parts for a good price
I didn't like
  • Asst manager nona couldnt control her temper and situation
#1377583
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Bought a atv super start battery from oriellys auto parts. 89.00 plus tax. It lasted 7 months. Took it back and it was out of warranty. Don't waste your money.
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Anonymous
Xorly

The short warranty is a red flag. When I worked there, a competitor had far better warranties on their "small application" / ATV / bike batteries. It was also a far better qua...

Anonymous
Joe consumer

Thats pretty good for a battery that the stated warranty is only for 3 months. I don't see a complaint here after all you got 7 months out of guaranteed 3 month battery. Maybe...

1.0
#1369572
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Bought a super start battery for my classic Harley. 4 months latter, the battery failed ( a bad cell ). I verified this myself as i am a factory certified motorcycle technician. The salesman at the store where i bought it said they needed to test it ( ok ) thay said...
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Anonymous
Xorly

Where I live, there is a local company that sells a far better battery with a far longer warranty. I never pushed these hard when I worked for them because I knew it was not a...

Anonymous
morgan

They seem to have the same warranty on bike batteries that pep boys, advance and autozone has. I do not see an issue here.

1.6
#1361551
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I used to shop here all of the time. Unfortunately, now I won’t be back. I went in the store one evening to purchase a $9.00 headlight bulb for my wife’s car. The manager had his beady eyes on me the entire time that I was in the store but never offered to help me....
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Anonymous
Xorly

At the time I worked for them, they had a policy to not take an obviously mismatched card. This is a common policy, sometimes pushed for by banks and cc processors as well. It...

Anonymous
shalom

The way you are whining and name calling I would take it as a compliment that he said you are not a female.

1.0
#1360477
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Oreilly Auto Parts - Bad timing

Ordered brake parts on Friday was told one would be in on Sunday part didn’t get here till today 3days later. Running around to find a vehicle to drive for 3 days until the part came in is crap WOULD Not shop there again and they said we will take off 25 dollars
1.3
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Ease of Use
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money
#1360244
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Oreilly Auto Parts - Employee gives out incorrect part with computer

They gave me a fuel filter for 2011 GMC 3500 that after installing it discovered it was the wrong one because it is contaminated would not refund my money-told me 60.00 that I have to eat! Really this is how O’Reilly treats their customers?
1.0
Details
Exchange, Refund and Cancellation Policy
#1359339
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You just lost a customer. I bought a pair of Rain X windshield wiper blades for $40.00 dollars ON SALE! I thought that was a little pricey, but I thought it might be worth the price. I was wrong. They lasted just over a year with very little use as I do not often have...
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Anonymous
Xorly

"Lifetime" wipers never clean. Wipers that clean wear out in a year or less. No way around it. I always suggested the midrange ones. Best value. Xorly

Anonymous
Neiman

I am sure your big purchase will be missed

#1354804
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9.12.18 I got up at 5:00 to the smell of a rotten eggs in my house. I went outside thinking maybe it was a gas leak, and there was nothing. Came back in the house and looked for the source and my son goes into the garage to find the O'Reilly's Super Starter battery was...
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Anonymous
Neiman

It happens. Its not their fault they do not make the batteries. Go back and let them know what happened as opposed of complaining about them on the internet.

Anonymous
Merca eff ya

In the form of a new battery I'm sure they will provide. And there are 3 companies that make batteries in the entire US. Specific retailer is irrelevant.

Product
#1353500
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