Product: Oreilly Auto Parts Customer Care Clear all filters (73 of 73 reviews match)
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They were very helpful today 7/13/17 at 10:00 a.m.on my inquiry of alternator like the person as me who don't have any knowledge of any parts or anything about the cars but go beyond to help me my problem of my alternator. Also I would like to comment on all Oreily...
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Oreilly Auto Parts Customer Care
#1073912
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I went to O'Reilly's to buy wiper blades.One of the packages had been cut open on the end. My mistake was not picking one without damage to the packages. However, the clerk did not say anything either or check the package. Someone apparently removed a part from the...
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Oreilly Auto Parts Customer Care
#1065274
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I went to my local O'Reillys auto parts store in Jurupa Valley, Riverside, California, on Rubidoux Blvd.between Rubidoux Blvd. and Riverview Ave., and was looking for some parts to fix my car. After a few minutes, I checked my watch and noticed that I was waiting for...
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Oreilly Auto Parts Customer Care
I didn't like
  • Nobody takes responsibility
#1013297
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Oreilly Auto Parts - Poor service

#1071027
3.0
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I waited in front of the counter for several minutes with two employees right in front of me....they gave no indication of my existence let alone ask if i needed anything. They are too busy chit chatting and answering the phone. Walk in customers don't matter at all.
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Oreilly Auto Parts Customer Care Review

#912171
When dealership told me I got the wrong part, I called oriley back and they insisted it was the right part. The dealership then had to call oriley themselves to give them the correct aftermarket part number. This caused an embarrassing misunderstanding between me and the dealership. I may still shop oriley, but I no longer trust their product knowledge.
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Oreilly Auto Parts Customer Care Review

#905047
5.0
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Gary was my sales person in 9095 E Tanque Verde Tucsan AZ. Great helper. I was on a road trip and he was able to help me and get back on the road in no time. Thank you Gary!
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Oreilly Auto Parts Customer Care Review

#902330
2.3
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Riverside Calif ,university and Chicago ave, Employee name Michael very lazy rub,Not professional at all,I will never shop at chain again, your employees is bringing the company down.
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not really pissed but disapointed.sitting in restruant eating and looking at orielly web site for shifter part i needed. found the part and price. called local store just across street from me phone rang and rang i looked over to the store and two people stood outside...
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3.5
Product
Oreilly Auto Parts Customer Care
#1012164
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Oreilly Auto Parts - Motorcycle (Scooter) Battery Replacement- Parts Counter Personnel Became Irrational and Forced My Leave of the Store
On Tuesday, February 7th, 2017, I had called up to O'Reilly Auto Parts (Farmersville, Texas) early in the day and talked to David (the on-site manager), in the commercial department of the store.He looked up the part and said that they had it in stock so I told him...
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2.8
Product
Oreilly Auto Parts Customer Care
I liked
  • Had my part in stock
I didn't like
  • Unprofessional employees
#1004226
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I went it to buy a bulb for my car.I asked if they could help me locate where to put it in. When they told me no, I called auto zone and they were more than happy to help. So, I went to return the bulb, the employee behind they counter started telling he would not give...
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Anonymous
Anonymous

am a single lady who went to your store orilies in henryetta ok in may to get wiper blades and headlight installed, one guy took off blades, and the kid doing headlite told me...

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Oreilly Auto Parts Customer Care
I liked
  • Afwul
I didn't like
  • Being threatened
#991828
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Do not shop here very poor customer service they are rude to people and will quote. You a lower price over the phone just to get you into the store and when you get there they tell you another price thinking that now that you are there you will just pay the higher...
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Pissedooooffff
***edooooffff

Longmont is the gateway to *** just drive a little farther to get what you need everyone in Longmont is pretty much just down right rude people that live in boulder county or ...

1.0
Product
Oreilly Auto Parts Customer Care
I didn't like
  • Atgitude
  • Employee attitude
  • Bs attitude from abe
#987887
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Went pick up part at Oreilly on 40 highway.Stood waiting for service, while two employees talk on phone , another walking around parking lot.Friends told me that Oreilly was like that. Went to Advance which was farther away and got the part with no problem. My friends...
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Oreilly Auto Parts Raytown, Missouri
Product
Oreilly Auto Parts Customer Care
#949382
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Went into oreilys in bonney lake, didn't have receipt.20.00worth of headlights, told the that this what the O'Reilly worker gave me , which was the wrong parts.The found a receipt #to use.Just want the ones. Couldn't find it, then a girl comes over and whisper to the...
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Oreilly Auto Parts Customer Care
#939411
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Went into o'reillys auto parts and clerk has an attitude.I proceed to explain what I need and all the pertinent information. She proceeds to get that all wrong. Then does not enter the model of the vehicle. Course nothing came up. When I make note of this, then major...
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1.0
Oreilly Auto Parts Lovejoy, Georgia
Product
Oreilly Auto Parts Customer Care
I didn't like
  • Customer service
#937148
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