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44 comments

Bought an Alternator for my old GEO, and returned the core. They had to put the credit back on my Debit card....OK.

Took the car out of town the next day, was goin to use the core credit for gas for the trip.

100 miles away, i find out they have'nt posted the credit, and there is no credit pending...OK, i got cash, and another card. Came back to town Monday, and called about my core credit...was told by the counter guy at O'reilly's "maybe today", OK....USUALLY I GET AT LEAST A "PENDING" CREDIT ON MY CARD...

I HAVE"NT HAD THIS PROBLEM FROM ANY OF THEIR COMPETITORS....so guess where i'm buying my parts from now on...(HINT, IT AIN'T FREAKIN O'REILLY'S)

Location: Orlando, Florida

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Guest

Another irritated customer! Changed breaks bought a part for drivers side go to change it and was the wrong part..box was correct but part was wrong part!

Then like everyone else the hold my money ...

stop blaming the banks lol its definitely the store holding the money my business will be elsewhere for now on! The guy at the store says oh your money should go right back on your card bull shi!

Guest

Same problem rented tools and returned for my credit and guy said it be back instantly but go figure no credit back no pending no nothing indicating the face my money back called and was just told to give it more time even tho its been 2 days. Bought on a Wednesday..

Guest

The same *** thing happened to me!

Guest

Me too

Cheyne Zou

To everyone complaining, pay cash. Lmao

Guest

That is your bank being slow....i return cores every week to oreillys ..2 days at most to get credit

Antonio Kqe

I bought break pads for my vehicle come to find out I didn't need them returned them they said money would be back in my account I look today they took out the money again so I paid to buy them 70$ and I return then and they take out another 70$. Has anyone else had this problem I will never buy parts from them again

Guest

Sometimes refunds take 5-10 business days.

Guest
reply icon Replying to comment of Guest-1491919

Not according to oreilly customers service says asap!

Guest

Went to store yesterday to refund Cvt transmission oil cost 71$ and havenโ€™t received nothing nor a pending in my bank account ??? How long does it take to receive my money back?.

Guest

its been 7 days....still waiting on that credit refund to my Chase debit

Guest
reply icon Replying to comment of Guest-1379400

I'm on day 7 as well ..pissed, sifting through comments .

Guest

I am on day 3 of the regular week and still nothing even pending in my account. This is frustrating and enough of a hassle for people like me on a right budget that need that $125 back within the day, not 5 days later. If I knew about this I would have gone elsewhere.

Guest

Same thing is happening to me right now. I need that money to get the correct part and it has not been put back in my account.

Guest

So I bought a new battery for my Ford Focus on Friday I paid for it with my debit card. The guys at Oreilly couldn't put in the new battery without having to take my car completely apart.

So I just said forget it and I returned the battery. It's now Sunday and it still says processed in my bank account for the battery I returned on Friday. It's not pending or anything. I've never had a problem like this with any other stores.

I have chase and usually when I get refunded it's either still pending or it's marked blue but nope it's red and it's been processed. I want my *** money back!

Guest

So how long did it take?

Guest

Same thing happened to me today

Kaveh Rgg

It takes up to 72 hours for the store's system to refund the credit to your account. It may take an addition 7-10 business days for your card issuer to reflect the return

Guest
reply icon Replying to comment of Kaveh Rgg

That's hilarious... being you take the debit from my account instantly..

but you can't give it back instantly... another lost customer due to something as petty as $75.

Because now I don't trust you guys with anything... especially something major!

Guest
reply icon Replying to comment of Guest-1354359

Lol up to 72 hrs and then however long your bank wants to take to process is how it works for any company

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