The people working the counter told me they would have to post my refund back as a credit even though according to their policy all debit card (PIN based) transactions should be refunded cash, since the transaction counted as a cash sale. The two employees were total jerks, and one, when asked his name to file a formal complaint, told me be "I'm busy", then said to leave.
Rudeness is not good customer service- I know that PIN transactions should be refunded as cash due to prior cashiering/store policy. I also called a different location to verify the policy-that employee stated the other location had not followed company policy.
Monetary Loss: $400.