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Contact OReilly Auto Parts Customer Service

OReilly Auto Parts Phone Numbers and Emails

Toll-Free Number:

  • (800) 755-6759
Call customer service
Send Message

Customer Service:

  • (800) 283-3096
    ORewards Help

General Info:

  • (888) 327-7153

Headquarters:

  • (417) 829-5727

OReilly Auto Parts Emails:

Customer Service
Jobs/ Career
Is this your business?

OReilly Auto Parts Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • OReilly Auto Parts Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    77% phone 23% email
  • The best phone number to call OReilly Auto Parts is 8007556759. 57% of consumers used this number to address their issues and concerns.

  • The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as OReilly Auto Parts may ask you for the following information to identify you as a customer: first and last name, phone number or order id or tracking no.

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How to Contact Oreilly Auto Parts?

Most Popular Number:

(800) 755-6759
Total calls: 182 Issues resolved: 7 Last call: Dec 13, 2025

The easiest way to make Oreilly Auto Parts contact for product queries and problems with shipping, returns, credit card processing, exchange, order cancellation, and more is to call customer service. The toll-free Oreilly Auto Parts phone number is 1-800-755-6759. Customers can call 1-800-283-3096 for Orewards help. People looking for general information about the company and the products must contact customer service at 1-888-327-7153. Customers who want to speak to someone at headquarters must call 1-417-829-5727.

Customers who want to avoid discussing their problems on the phone can use the Oreilly Auto Parts email facility. The general Oreilly Auto Parts email address for Customer Service is support@oreillyauto.com. Questions regarding jobs and career possibilities at Oreilly Auto Parts can be sent to oreillycareers@oreillyauto.com. It is always a good idea to communicate with the company via email. Emails are ideal records of all the correspondence between the company and customers.

The Oreilly Auto Parts website is designed so customers can contact the company via the site. Customers must go to www.orielys.com and log in to manage their accounts. Customers without usernames and passwords first have to register. This can also be done on the website by just following the prompts. Alternatively, click on the Contact Us page, and the support team's email addresses and phone numbers will be displayed. There is also an option for live chat. On the Contact Us page, there is a form that a customer can fill out with details about the problem, and a team member will respond.

Oreilly Auto Parts headquarters is located at the company's corporate offices. This Oreilly Auto Parts address is also the company's official address. All documents and materials meant for management will be delivered to the street address and the mailing address. The corporate office address is Oreilly Auto Parts, 233 South Patterson Avenue, Springfield, Missouri 65802-2298, United States. Apart from headquarters, there are several store locations. Click on Store Locator on the website to get all the places.

Oreilly Auto Parts contact is possible during its hours of operation. The company can be contacted from 7 AM to 5 PM CT Monday through Friday and Saturday and Sunday from 8 AM to 5 PM CT. Currently, live chat is available only on Thursdays. The website is available 24/7, and answers to general questions can often be found online. Customers can also send emails any time of the day or night. All emails are attended to, and responses are given within one day.

PissedConsumer Club

Contact Information

OReilly Auto Parts Website:

OReilly Auto Parts Help Center:

Corporate Office Address:

OReilly Auto Parts
233 South Patterson Avenue
Springfield, Missouri 65802-2298
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7 am - 5 pm (CT)

Saturday - Sunday: 8 am - 5 pm (CT)

More contact details

OReilly Auto Parts Rating Based on 238 Reviews

Rating details

1.9
more details
Product or Service Quality
Value for money
Price Affordability
Customer service

Rating stats

Rating trend

How Good is OReilly Auto Parts's Customer Service?

Benton Qme
Benton Qme
Feels Disappointed | Sep 01, 2024

The one on West 3rd Street is a bunch of *** I see why people walk out they don't have any customers service like I said I would not spend a dime in O'Reilly's ever again

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Kendy Dpi
Kendy Dpi
Feels Neutral | Jun 17, 2024

Customer service was great

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Hai Igs
Hai Igs
Feels Disappointed | Dec 13, 2023

Customer service was great, ppl at the store a differant story. Manager at east locust store was polite but had to wait until6 pm that night to get my refund. Clerk was not very pleasant abt giving my money back.he scanned the reciept the manager left for me n tossed his scanner down and acted like i was a pain in his *** Dont want to get anyone fired but what happened to customer service?? Maybe they need to go to advance auto and learn his to interact with customers.advance auto after hearing my problem i had trying to get warranty coverage gave me an extra yr on the new part warranty n knocked the cost down on top of it and it wasn't even thier problem. Just better customer interaction there.

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Amari Lvg
Amari Lvg
Feels Satisfied | Jul 26, 2023

Great. I thought I was gonna be out of a battery that was within warranty, but became bad, and the transaction wasn’t entered in correctly in system. But the district manager went above and beyond to still honor their warranty

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Abigaile Pir
Abigaile Pir
Feels Disappointed | Apr 21, 2023

Customer service was afforded was awesome she took the time to help

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Haniel Tvt
Haniel Tvt
Feels Disappointed | Mar 26, 2023

customer service was great.. but In store manager should be fired was treated like less then human by manager Rick at the Cleveland ave location in fort Myers.

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Summary of OReilly Auto Parts Customer Service Calls

317 TOTAL
CALLS
04:05 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call OReilly Auto Parts?

Product/ Service Question:

  • “Complaint”
  • Oreilly auto parts.com sold me a fake, counterfeit maf sensor!!!!
  • “Problem with a return”

Return/ Replace Question:

  • “I have a wrench that is no longer available. Is my power torque? And I could not find one in my area for an exchange.”
  • “Return that got put on another card that I do not own or get access to”
  • “Change address business”

Account Question:

  • “My ORewards card is expired”
  • “Regarding reward money”
  • “Unlock job applicant account”

Payments and Charges Question:

  • Dispute with a customer service representative in O’Reilly store
  • “Put deposit on tool returned it and haven't got my money back”
  • “Put a deposit down on tool returned it and my money is back on my card”

Staff Question:

  • “Incompetent store manager”
  • “Poor customer service”
  • “It is 9:30 in the morning too early for the *** the manager at West Town O'Reilly is very nasty if you guys don't control it nobody's going to keep coming in there and taking that *** too much is going on”

Request for Information Question:

  • “Question about returning a part”
  • “I need to talk to someone about job harassment”
  • “Questions on my order”

Employment Question:

  • “Payroll”
  • “Employment opportunity”
  • “Regarding time approval payroll department please”

Refund Question:

  • “Refund issues”
  • “Refund”
  • “Refund battery had ro be recharged 2 times ans i want my money back”

Shipping and Delivery Question:

  • “Wrong parts store won't tale it back cause box is damaged”
  • “Did not get my money back”
  • “Parts delivery issue”

Cards Question:

  • “I took 2 parts back cause I didn't need it but I use my bank card to make the purchase so they put the money back on my back card but my account was close so they money went back to yall so I was wondering could I use another card to put my money on”
  • “O'REWARDS CARD”
  • “Gift card help”

Other Question:

  • “Need a special order headlight assembly”
  • “Over the Ellijay Ga store”
  • “Sponsored”

Compare OReilly Auto Parts Customer Service To

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