State: Arizona City: Phoenix Clear all filters (6 of 536 reviews match)
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Purchased an O2 sensor ($120.00) with 1yr warranty. Returned it 4 days later for an exchange as I believed unit to be defective. Clerk did everything he could to discourage me from returning it. Told me no store had it available. When I insisted I wanted a...
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Company wrote 0 private or public responses to the review from Aug 08, 2014.
#519890
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I attempted to return brake pads and the store manager Anthony started fast talking me and telling me that he could not take the brake pads back because of one then had marking on back of them. This is a horrible way to deal with customers! Simply bad business! I will...
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Company wrote 0 public responses to the review from Jan 30, 2013.
Anonymous
xorly

While the other commenter is correct about the warranty not covering normal wear and use, nor failure caused by the malfunction of other parts there is a simple solution.Tell ...

greenemployee
greenemployee

Lifetime warranty on brake pads would only cover manufactures defect. If your pads were only wore down or 'scuffed' on one side of one side, then that would indicate you havin...

#380346
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I was a long time customer of checker auto before Oreilly took over. I spend over 3k/yr there. I needed to size up for 3/4 or 1/2 diameter heater hose. I only needed 4" of each. Checker would give the scrap away. Oreilly sells it by the foot. The employee sent me...
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Company wrote 0 public responses to the review from Dec 04, 2012.
Anonymous
Anonymous

So because you purchase stuff you should get special privilege ? Do you say that at the bar you go to ? Walmart or target ? Spend the couple bucks for the foot , get over your...

Anonymous
Ss

Quit being a Jew! :cry

#364719
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After waiting a day for a water pump to arrive, I immediately realized one employee had mistakenly ordered the wrong pump. He apologized for his error but then realized the CORRECT pump was at a sister store five miles away and I could have been on the road the...
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Company wrote 0 private or public responses to the review from Jul 06, 2012.
Anonymous
Former qualified O'Reilly empl

Your best bet to get reimbursed for your time and trouble would be to contact the O\'Reilly Corporate office in Springfield, MO at 417-829-5727 and ask for the customer satisf...

Anonymous
mustanglovermark

my guess is that one of the bearings melted and then became frozen.... i have seen alternator cases cracked, but never almost completely melted to the point of pieces falling ...

#329900
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To whom it may concern: I was in your Store to purchase Anti freeze. I wanted to buy OReilly's own store brand. I didn't because the labeling on the container was in Spanish ONLY. I was in my OWN English speaking country& I am NOT bilingual. I was highly...
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Company wrote 0 private or public responses to the review from Jun 24, 2012.
Anonymous
dave

this is amarica speak and learn to read english if you are going to live here.

Anonymous
Current employee

I can speak for the az market as I work here. This was not a planned thing must of been some mistake. Going to autozone ain\'t gonna help you. They are referred to as VOTO-ZON...

#326947
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I called this store on Sunday and checked to see if they had an alternator for my FJ Cruiser. They said no, but could have one there next day (Monday) by 4pm. I reconfirmed that they must have it there tomorrow or I'd need to go elsewhere because I would be...
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Company wrote 0 public responses to the review from Dec 20, 2011.
Anonymous
Insider 2

This is a prime example of how thing are done at O\'Reilly. Most of the DC are poorly run. The DC personnel get paid 15 to 16 dollars an hour which is double what the store ...

Anonymous
Insider

This sounds like it was a failure of the local hub store or Distribution Center to have the part available when the store ordered it. Your frustrations should be directed to t...

#282822
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