Oreilly Auto Parts
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Oreilly Auto Parts Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Oreilly Auto Parts has 2.1 star rating based on 226 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Oreilly Auto Parts to a friend or colleague.
- Rating Distribution
Pros: Had my part in stock, Location, That they work fast.
Cons: Customer service, Horrible customer service, Quality.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Oreilly Auto Parts has 2.1 star rating based on 226 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Oreilly Auto Parts to a friend or colleague.
- Rating Distribution
Pros: Had my part in stock, Location, That they work fast.
Cons: Customer service, Horrible customer service, Quality.Recent recommendations regarding this business are as follows: "go to autozone", "Avoid their drivers", "Go anywhere but there, they are not the store they use to be.", "Go to auto zone", "Be careful what you get".
Most users want Oreilly Auto Parts to offer a solution to their issues.
Review authors value the most Layout of Store and Location. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Oreilly Auto Parts Reviews
"Battery warranty"
My battery died within warranty, but didnt have proper records of purchase. I thought I was gonna be out of another battery.. But they still Honored the...
"Dangerous Driver"
One of their drivers for their Bremerton store was using the shoulder in a school zone to speed and aggressively avoid bumper-to-bumper traffic. Later she was...
Dallas, Texas
Faulty parts sold in stores
User's recommendation: go to autozone
Dangerous Driver
Preferred solution: We want something done about this driver. She traumatized my child and I'm still shaken up whenever I drive.
User's recommendation: Avoid their drivers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pensacola, Florida
Warranty issue
- Quality
User's recommendation: Go anywhere but there, they are not the store they use to be.
I'm stranded in the middle of nowhere because I sent my alternator back
Im stranded and my dogs go to town because they sent my alternator back that was not a choice for three times and they still dont have one in stock and is a warranty Ill do that went out so they sell faulty parts They dont care that the alternator that can fix my car and make it so I can go to my hotel room and not lose everything I own including my dog is in town they are still gonna take over 24 hours to get it to this location They wont sell me another battery and then return it cause I cant afford to buy Bernie battery is not the only one because their alternator fried mine that I bought at the same time that I bought the alternator from them
Preferred solution: Do I have to go through things at once in the last 24 hours because their employees didn’t have a good customer service I’m only going to AutoZone from now on
User's recommendation: Go to auto zone
CORPORATE RULES SUCK *** !
User's recommendation: Store doers good job. Corporate sucks ***
Slidell, Louisiana
Customer service
- You get good parts
- Or you get bad parts
Preferred solution: Full refund
User's recommendation: Be careful what you get
Store team members do not have the ability to delete customer accounts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Madison, Wisconsin
Crazy
Rewards
Preferred solution: Wanted rewards long time member
User's recommendation: Oh *** no
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Alpharetta, Georgia
Return issue
Preferred solution: Full refund
User's recommendation: Go elsewhere
Call cooperate customer support they will make the store give you a refund.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dickinson, North Dakota
Customer service
- Customer service sucks
Preferred solution: Apology
User's recommendation: Go somewhere else
Battery warranty
User's recommendation: Great service for the outcome
Kaufman, Texas
Passed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Yreka, California
Selling me the wrong tranny fluids.
Called your store, your employee ran my vehicle info, went to the shelf himself got the fluids and had them there at counter when my e.ployee went to get them. ...
The transmission is a 4r100 tranny for 7.3 l doesel weight over 8000 lbs.
Meaning the mercon5 it calls and needs to be able to work properly and last longer rhan 3 weeks. Its also the first suggestion on your screen when your employees check it... they pulled me dex6. Which would work for toyota or gm and other small 4x4 trucks.
However i have a ford 250 powerstroke with a 3000 lb bed on it that i use for work daily i need to file a.claim. my transmissio. Was 3800.00 to have it rebuilt. The wrong fluid has voided my warranty from the shop.
As well as the tranny is already overheating and the fluid is not meant to have a hauling load under it day in and out. The fact that i went to the store and your employee asked the manager to call me back himself to discuss this. And the man did not return my call. I live 90 miles from town and have now waisted over 20 gallons of diesel to be told there is nothing they can do without the manager.
I need my truck fixed and my money back. Now today. I also need a gift card to replace and change all my filters and my gaskets.
I am disgusted at the nerve of those people he is the one who took the info given and got the wrong stuff that is his fault not mjne. And i am also unable to work till we clear this up
- Usually have good hearted workers
Preferred solution: Full refund
User's recommendation: Check your own stuff and get the help you need
If you knew what type of transmission fluid your vehicle took why did you pour in the wrong product? The employees are not trained mechanics and can only go by what the computer systems tells them with the information given by the customer. Maybe take responsibility for not paying attention to what you put in your own vehicle.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Haven't resolved my issue yet
So last week I went to the Orielly's on the north side of my city and initially wanted to have my battery tested. When we got to the counter the lady told us that if we wanted the battery we tested we would have to wait for over an hour as the store was pretty busy.
So I asked if we went ahead and purchased the battery and it wasn't what we needed could we just return it and get our old one back and she responded affirmatively. We went back later that day and it was still busy, so the manager told us to return the next day and we would be able to do the exchange. We went back the next day and spoke to the main manager and were informed that our battery was no longer at the store so a return could not be performed. I was upset by this so I called customer service that day.
I was told someone would call me back and no one has. It has been about a week now and I still need an alternator for my vehicle. I understand miscommunications happen but that is not my fault.
I would like a discount on an alternator as I still need one for my vehicle. Thank you for taking the time in reading this and hopefully we both can come to a resolution that satisfies us both.
Preferred solution: Price reduction
User's recommendation: Be wary of what employees tell you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Odessa, Texas
Customer service poor at staff
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Laveen, Arizona
Very dissatisfied
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When you sign up for reward programs there are terms and conditions that have to be followed by the customer and enforced by the store or people would take advantage of it since if they do it for one person they would have to do it for anyone that pitched a temper tantrum over reward points. Oh and this is not something you should take out on a store employee since they are just following the rules.
I'm guessing that you didn't hear "NO" a lot as a child. grow up and follow the rules like everyone else.