Oreilly Auto Parts - 2002 Pantiac Aztek New Transmission Rebuild Kit
I ordered a transmission rebuild kit for the amount of $375.75 on 11/5/2015.After 4 days I received my kit and found the forward band does not match my old band.
After talking to 2 different managers (Tom & Jennifer) and agreeing to order another one to mach my band. After 4 days waiting they provide me with used band that I believe had over 200K miles on. Shame on O'Reilly with its employees and its services. I never shop in the O'Reilly stores in my life.
Tom had good personality but poor understanding.Jennifer is so arrogant and irresponsible.
Reason of review: Poor customer service.
Monetary Loss: $95.
Preferred solution: Price reduction.
I liked: There is nothin to like about it.
I didn't like: Customer service.