Rochester Hills, Michigan
Not resolved
Customer service
Price Affordability

I ordered a transmission rebuild kit for the amount of $375.75 on 11/5/2015.After 4 days I received my kit and found the forward band does not match my old band.

After talking to 2 different managers (Tom & Jennifer) and agreeing to order another one to mach my band. After 4 days waiting they provide me with used band that I believe had over 200K miles on. Shame on O'Reilly with its employees and its services. I never shop in the O'Reilly stores in my life.

Tom had good personality but poor understanding.Jennifer is so arrogant and irresponsible.

Reason of review: Poor customer service.

Monetary Loss: $95.

Preferred solution: Price reduction.

I liked: There is nothin to like about it.

I didn't like: Customer service.

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