Rochester Hills, Michigan
0 comments
Not resolved

I ordered a transmission rebuild kit for the amount of $375.75 on 11/5/2015.After 4 days I received my kit and found the forward band does not match my old band.

After talking to 2 different managers (Tom & Jennifer) and agreeing to order another one to mach my band. After 4 days waiting they provide me with used band that I believe had over 200K miles on. Shame on O'Reilly with its employees and its services. I never shop in the O'Reilly stores in my life.

Tom had good personality but poor understanding.Jennifer is so arrogant and irresponsible.

Review about: Transmission Rebuild Kit.

I liked: There is nothin to like about it.

I didn't like: Customer service.

Review #734073 is a subjective opinion of a user.

1.0
Staff
Customer service
Price Affordability
Website
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / $95
Preferred solution Price reduction

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