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102 comments

I bought a battery an 18 months later it was dead. I received no new battery and no prorated discount on a new one, even after the battery tested bad at the store.

Lessons learned, 1. Don't buy Super start batteries at O'Rielly. 2. Don't buy Marine Batteries, when they make bad batteries at the factory instead of stamping reject on them they stamp Marine or Economy on them instead.

3. Once you get pissed off about being screwed at O'Rielly pretty much all you can do about it is *** at the store and then come home and write a bad review on this website.

Then you can find another 100 bucks and go to walmart to buy another battery. 3 lessons learned the hard way.

Reason of review: Poor customer service.

Monetary Loss: $100.

Location: Mount Pleasant, Texas

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Guest

My VW tiguan died so I bought a Super Start Platinum from Oreilly's since it was the only shop that was open on a sunday and nearest to me. Less than a month, car wont start.

Went back to the store to have it exchanged, the guy over there told me to wait in my car and he'll be right out, said he needs to help the customers in line after me. HE GOT ME WAITING FOR 30 MINS AND COMPLETELY FORGOT ABOUT ME! SO i went in, i told him I was waiting outside, then he just shrug and continue chatting with the other employees! So one other employee went out and checked the battery and said the battery is good but its the alternator is the problem.

So then I got that fixed, (i dont think it was the problem, but did it anyway, spent $700 on new alternators). After a week, car died again! Got my car towed, the towing guys checked the battery too, they said its low. So we took it back to the mechanic to check my car again, mechanic showed me that the prob is the battery.

The alternator was good. The battery drained again. So I went back to oreilly's (again!), told them they have given me a bad battery and had me go through all of that. They checked their system, and couldnt find my record, that was just a month ago.

Thank God I have a copy of my receipt on my phone, i told them im not driving back home to get it. So yeah, they ended up replacing my battery. I just cant believe how they dodge on honoring warranties and really *** customer service. I don't know, maybe its different in every branch, but i just saw the reviews that they have bad customer service overall.

Never buying from them again.

Now, i'm going to see if this NEW battery they gave me will die again. I will really ask for a refund if it dies again.

Guest

HATE this battery and will NEVER shop OReiley again! 3 weeks out of warranty and 1st they are going to refund my money.

Them Nadia supervisor states she got busy and now can't find the battery I brought in for a refund. NEVER AGAIN!

Guest

Today, Nov.19, 2020. Bought a Super Start battery at O'Reilly's less than a year ago.

Battery dropped dead, today. Called out AAA for a boost, we were out shopping, he tested, alternator is good, battery was dead. Spent $154 bucks for a new one , through AAA.

O'Reilly ? Never again.

Guest

Oreillys' batteries are sold as delayed disappointment. I bought 3 the same day for 3 different projects, all 3 died before ever cranking over a vehicle...

so I have those bragging rights, but no batteries. As their reputation for this is all over the web, don't expect to be a lottery ticket winner and buy one that won't have COVID, asthma, or the like. Go to Advanced Auto and buy something with at least a 2-year warranty, because at least if there's *** out, they replace it no questions asked, unlike Oreillys.

That all said, Oreillys has some of the best employees in the parts business, at least at their Southern Pines, NC location. Very helpful crew, courteous, and knowledgeable.

Guest

I have a super start it was replaced 3 times no charge 3rd battery lasted 1year it is now dead. You say it must be your vehicle draining it wrong I went through entire electrical system and no drains.

Funny how the 3rd went little over a year and first ones 1month.

It's cheap batteries will never buy from orielys again. Stick with Die hard

Toivo Ozf

My Super Start *** out two month short of the prorated warranty, but I get absolutely nothing, since I had no receipt. Their warranty means nothing.

Guest

I just had the same experience.

Trinidy Rgl

I repeat don't buy from O'reilly they will screw you every time. End of story.

Guest

I have same issues, donโ€™t buy this battery. 4 months and battery get bad, hard time with warranty, donโ€™t buy.... crapppp

Guest

My son also bought the super start battery for his car and 7 months later it's completely dead and they won't replace it. They also had the nerve to tell us they don't even sell that brand of battery. My suggestion is don't buy a battery at any of there stores because when your battery dies out your going to have to spend another $120 on a new one!

Guest

If you bought a marine battery or an economy battery it's only a 12 month warranty, you had yours for 18mo. Yes it is your loss for trying to get the company to give you a new battery for free!!!

Guest
reply icon Replying to comment of Guest-1558790

as an employee of O'Reilly's I was thinking the same exact thing

Guest

I work at O'Reilly Auto Parts for years we ALWAYS replace a bad battery under warranty unless you someway damaged the battery in some way where the warranty is void!

Guest
reply icon Replying to comment of Guest-1552261

That is B.S. you donโ€™t always replace the battery.

I bought a battery for my country clipper mower a month ago.

It wont hold a charge, I went back to the same Oโ€™Reilly and same parts clerk that sold me the battery. Since I donโ€™t have my recite they wonโ€™t honor the warranty.

Guest

Don't waste your time buying a Super Start battery from O'Reilly's you can get a better battery a lot cheaper

Guest

All these people saying Oreilly batteries are bad and go to walmart if you want a good one...FUNNY thing is both of them get the batteries from the same supplier!! Just different label on them!!

And also most of you I can guarentee you have something causing that battery to drain after only 2 or 3 months of use! You just have to have a company to blame

Guest
reply icon Replying to comment of Guest-1540402

Thats not True! I have purchased a lot of MC batteries at walmart and it is nothing alike. The terminals are completely different, the battery is not even close to the same thing!

Guest
reply icon Replying to comment of Guest-1596907

They are made by 3 different companies to the vendors specs. The shell may look different.

But the core is the same. Research it

Guest

Had my Super Start Premium go bad after 9 months. I popped the caps and it was completely dry.

Fluid level is my responsibility, but O'Rilley warrentied it anyway, which was great. While installing the replacement, I popped the caps out of curiosity. Acid level was very low!

The tops of all the cells were dry. Unbelievable.

Guest
reply icon Replying to comment of Guest-1515111

Super start premium batteries are maintenance free. So if it dies due to low fluid that's on the warranty unless the warranty has ended.

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