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well where can i start? i walk in to Oreillys in paul valley i bought a belt for my truck, and a strater the one of the sales clerk said i needed after explaining my problem with my truck, i then started to put the belt on and they sold me the wrong one they exchanged the belt and gave me the right one ok then i put the starter they said i needed on tryed to start my truck wont start still i then went back in to talk to another person they couldn't tell me nothing. ok i then went back outside and took the starter off put the old one back on and took it back inside to get my money back they couldnt give my money back after 29 minutes after they sold me something that i didn't need in the frist place the guy then told that nothing was wrong and he couldn't give me my money back he then said come back tomorrow i told him that i lived in wynneewoood he then said he could not do nothing about it now high is gas is thats not right at all can you please look in to this matter i work for the city of wynneewood and some of the guys dont agree with what happen. thank you for time. 
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 Comments (28) |  |
| 11. Written by F, on 09-07-2008 21:17 F |
| 12. Written by dbashby, on 02-07-2008 01:09 Daddysgirl is 100 percent right. I am an ase certified parts pro, and counter person with 10 years exp. I am also a mechanic and operate an onsite emergency mobile mechanical service with 27 years experience as a mechanic. I was at orielleys the other day and a lady asked for one step hotter ngk plugs for her car and was almost given 1 step colder. Her car called for b8's and every guy there said b9 were hotter. thats not the case with ngk. I pointed it out, and had to argue till they got out the book,, lo and behold lower number = hotter. I dont recall the guy with the starter ever asking for advice,, he said he went in to get a belt and told them what the truck was doing, and they saidd starter. Thats all wrong. They should have tested the charging-starting system with their mobile tester, or had the customer bring in his starter for bench testing BEFORE saying it is the starter. If the people behind the counter dont want to take back parts that have been installed they shouldn't recommend the part in question without being *** sure it will fix the problem. Cmon guys this is basic sales and service. Take care of the customer the first time ,, on vehicle or bench test the original part first,, and quit being lazy. As far as the guys spelling goes,, judging him by that is idiotic. Maybe english is his second language, how many of you guys calling him an idiot have a complete grasp of your native language much less a second one, or can even speak a second one? I am ase certified, an naa certified arborist, compaq certified for phone support, carry a flaggers certificate, and hold a cdl with air brake endorsement. My spelling and punctuation are lacking because I have a 9th grade education,, but I feel I am far from an idiot. Test before selling or dont *** about refunding no matter how dirty the new part is. |
| 13. Written by Parts Man, on 30-06-2008 19:40 Unfortunately there is another unsatisfied customer in the world. In which lies the classic problem. There are a lot of people out there that do not understand the mechanics of their vehicle. So you have some options, Take it to a shop or gamble at a guess. Most of the time this is a lose lose situation. The customer comes in and wants you to diagnose their vehicle with just a small amount of information, if the counter person cannot offer an explanation then the customer usually refers to him as unintelligent, or they can offer a suggestion ( a gamble in most cases) and hopefully this would solve the problem. When the problem is not solved the customer is now irate because they took a gamble on a suggestion and now it doesn't work. Of course the customer is upset they just now spent their hard earned money on something they didn't need. But it is a gamble, not knowing what is wrong and just throwing parts at it you assume the risk of misdiagnoses. Kind of like gambling in a casino, if you lose its nobody fault but your own. Nobody forced you to purchase that part you made this decision on your own. Take ownership for your action. Face it you gambled and lost. It happens everyday welcome to life. |
| 14. Written by Richard V. (A.S.E. Certified 2, on 28-06-2008 10:42 This goes out to all of you that are slamming this guy for trying to return a starter that didn't fix his problem. Get a freaking life !!!. I've been on both sides of the parts store counter and no, it's not the sales person's job to diagnose problems. They should only listen and then make suggestions, ONLY IF THEY ARE KNOWLEDGEABLE ENOUGH to make a suggestion. If they are unsure, then they should either seek their manager or nicely refer the customer to seek the opinion of a professional mechanic. But to tell the guy that he needs a starter, and then refuse to refund the guys money when the part that HE said he needed doesn't fix his problem, that tells me a lot about the famous Oreilly's staff right there. Bunch of know nothing, wanna be's just looking for a paycheck  . Now Have A Nice Day Please  |
| 15. Written by ASE Certified Parts specialist, on 13-06-2008 09:50 You can not slam any parts store, Yes there are some bad counter people. Show me any store of any kind that doesn't have them. Some customers come in and want to try parts out to see if that will fix the problem, sorry it doesn't work that way.Parts must be in the same shape as what you got in order to get a refund. This doesn't mean covered in grease. Most customers want what ever ius cheap rather than what is OEM requirement. Then the gripe cause it doesn't last for ever. With new ignition systems cheap is not the way to go or you will wind up walking. As for the EX- Oreilly manager I can understand the EX part. So don't judge all Oreilly's for what one did. It is alway a great help if you know what your driving or atleast have the Vin with you. Oreilly manager have a great day |
| 16. Written by Ann, on 23-05-2008 21:50 I have been in the parts business for over 15 years now, and to call a customer an idiot is why O'reilly's will fail. A good counterman's job is to diagnoise the problem and sell the customer the right part to do the job. If this is the standards this company has, I suggest shopping with another company. Shop around find a counterman who has been in the business for awhile, and whom is ASE certified like myself and you should not have these types of encounters!!!! By the way I am not a Counterman but a CounterWoman!!! |
| 17. Written by parts store manager, on 13-05-2008 13:32 I manage an auto parts store and customers feel like they can treat the counter person as badly as they want. I have been cussed at more times then I can count when I am only tring to get them the right part. Using a parts store to fix your problem is wrong, we are not mechanics we are parts people. Its called a do it yourself store. If you want it done for you go to a shop. A broken car is frusterating but its your boken car don't take your anger out on the person who is tring to help you. |
| 18. Written by partslinger, on 03-05-2008 22:24 ****Listen Up**** The Oreilly employee at the Pauls Valley store was in the wrong. 1 He should only offer options and advice as to what the problem could be. Employess DONT diagnose! 2 After giving a wrong diagnosis he should have given the customer his money back. 3 The refund should have been immediate. Only for checks deposited is there a waiting period for a refund. Check must clear first then a refund check is issued or cash returned after 3 days. I know how things happen in the store. Not all employees are correct and neither are all customers. Also dont judge our business or our company by one persons side of the story. As a 15year employee I can assure you that this is the best suppier in the industry. And YES I have worked for the others, some of which arent in business any more because of a cases just like this. PARTSLINGER |
| 19. Written by *ex* oreilly manager, on 03-05-2008 18:24 Several years ago when I managed a couple of different O'Reilly stores the policy was customer satisfaction and this person would have gotten a refund with a smile and a thank you. But alas all things change,Charlie O'Reilly retired and thus began the downfall of the green guys. They want to be autozone where the almighty dollar is all that matters ! Well guess what O'Reilly ? What got you to grow and be the best parts stores (you're not any more) was being different than all the rest corporate management seemed to have forgotten this - oh well they don't care - they just the MONEY not good loyal customers and happy employees. This is the reason I left them - some guy behind a desk in Springfield who wouldn't know a fuse from a light bulb making the rules and telling the company how to run things. I think O'Reilly Auto parts are the **DUMBASSES AND IDIOTS** not the customer looking for help.  |
| 20. Written by Someguy, on 29-04-2008 14:27 Seriously, you guys are ***. He's just looking for an opinion and some advice or help. Not everyone knows everything about vehicles like you mechanical gods do. |
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