OReilly Auto Parts - former manager for O'reillys

Jul 13, 2008
review #127318

As a former manager for oreillys I'm kinda stuck as to some of the complaints. Lets start in 1997 when

i first started for O'Reillys it was a fun job and we

could actually help customers.

What people don't understand and not defending

is that most of the refund policies were put in effect

due to dishonest people who used bogus tickets for

refunds of stolen parts.

when you have thousand of stores you have to

take precautions such as if paid by check the check

gotta clear before refund (people were buying in one store returning at another for cash) check was stolen.

large cash sale refunds had to be ok'd and checked out.

It gets to be a pain but what do you do.

As the founding fathers of O'Reillys started retiring

the company went to sh#@ Quick

they started by finding ways to get rid of employees that had been there awhile and were making good money this way they could get 2 or three min wage workers.

i hired a few and got in trouble cause i looked for somebody who knew something not the work for nothing warm body they wanted.

there part suppliers are treated with the wal mart way of doing business " we dictate price Quality and if you don't you wont sell any parts in our stores".

All customers are a sale plain and simple

once they get the money you no longer matter

the district managers make monthly visits

it is always sales need to go up.

i could go on for hours but the point is

a good company got big and lost sight of basic customer service.

9c3cdc2
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ted wize

Jan 19, 2012

:grin to curent mgr glad your enjoying your time at oreillys !!!see peaple,if you service your dm well, you too can have a carrier at oreilly :p

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Current Manager

Jan 18, 2012

Sorry to hear about your bad experience as a store manager. So far for me it has been the best experience yet. We take care of customers and take care of our employees that produce results. I used to work for Kragen before Oreillys took over. Before we had people that got paid the same even thought they didn't try hard to earn people trust and business. Know they are held accountable and if they cant come through, then they must move on to something else. As far as the refunds, why loose a customer over one silly part when if you treat them right they will always come back and if it is truly a customer trying to fraud the company, sooner or later it will catch up to him. So just take care of the customers.

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oldhr

Mar 28, 2011

ol chub would roll over the boys have let the company go to *** yes they grew the company but they killed the wonderful culture we enjoyed and were so proud of the way tms are treated is appaling as is the substandard wages they are paid mgrs are affraid to say anything and the only ones that move up are yes men brownnosers very sad indeed

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current manager for O'reillys

Feb 15, 2011

@ SRM : Complaining in this case is making people aware of what kind of company it is. I for one dislike the company for the same reason as the poster. They preach the "O'Reilly culture " to all the employees when it means nothing too all the upper management. They act like they care about the "team members" (what they like to call their employees) when all they really care about is money. Fine I understand it a a business and we all want to make money, but dont pretend to be something your not.

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too cool

Jun 05, 2010

read "O'REILLY IS NOT YOUR MOTHER" ON THIS SITE. Think about it..

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Shane p.

May 05, 2010

I'm just a pissed off consumer! Oreilly's used to be the best place in Tulsa to get parts. I'd go to the hub store before I'd trust anyone else. They've wasted my time for the last time! They can't seem to find the parts they say they have, get the parts they say they've ordered, or order the right friggin parts! Then when I spent a bloody week wasting my time and money coming to this store to still not get my parts I didn't get so much as a simple apology. If I provided customer service like that at my job I'd be fired!

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MAT

Jan 31, 2010

I HAVE WORKED AS A MANAGER FOR AUTOZONE AND NAPA BEFORE COMING TO OREILLY'S. OREILLYS BY FAR IS THE BETTER COMPANY. CUSTOMER SERIVCE IS A REFLECTION OF MANAGEMENT. TRAINING IS A BIG ISSUE WITH POOR CUSTOMER SERVICE. IF YOU HAVE A MANAGER WHO DOES NOT TRAIN PROPERLY, THE END RESULT IS POOR CUSTOMER SERVICE, HOWEVER THERE IS NO AUTOPART STORE OTHER THAN OREILLYS THAT GOES OUT OF THEIR WAY TO PURCHASE OEM PARTS IE.. OUTSIDE PURCHASE. NO ONE IS PERFECT AND YOU CANNOT PLEASE EVERYONE. I WILL SAY THIS IF OREILLYS PAID A LITTLE MORE THEY WOULD GET QUALITY PEOPLE BEHIND THE COUNTER. THE OLD SAYING YOU GET WHAT YOU PAY FOR!!! I ALSO WAS IN THE MILITARY FOR 7 YEARS AS A (RANGER) YOUR ATTITUDE REFLECTS YOUR LEADERSHIP. COMMIMENT IS SOMETHING IS LACKING FROM A LOT OF MANAGERS!! BY OVER WORKING THEIR EMPLOYEES

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MGR in NC

Oct 14, 2009

I do agree. The company has lost sight of what it was founded on. Yes, I enjoy the managers conference every year, bit at what cost? I am a firm believer in promoting from within. However, my dm and rm are not. They believe in hiring from outside to pull in more business. Yes, that may work..but usually at higher cost. No one in this area, other than a few select managers, still believe in wheat our culture is. You can never forget where you came from. If you do, it is either time to step down or find a new profession. Money is the root of all evil and the root of a company's downfall if power is given to the wrong people. It' not all about money..it is about customer service.

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Mick Bowers

Oct 03, 2009

Hey BCW, what store do you manage? Your spelling is terrible! We need to get you out of the O'Reilly system and get a smart manager!

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PDR

May 26, 2009

The problem i have as a comsumer is the lack of respect from the parts person. Such as if they think they might have to honor a warranty, they start telling you it must be some other part such as i had a bad battery, he said alternator was bad. So I said check it out. His results could not prove a bad alternator. then he said the battery terminals are bad, I replace them right thier on the spot, he retested and again could not determine the problem. Finally i went to auto zone the battery had 2 dead cells. I have spent a lot of money with oriellys. But iguarrenteed you lost a lot from a parts person, who started looking at my personnell check as a way to keep from finallizing the sale.I call on the manager but he also had some dead cells in his own case, which leads me to belive thats why the person behind the counter was a equal to him. It always falls back to manager. His sellsman are his very own piers. *** is as *** does.

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Jerry Boswell

May 09, 2009

I too am a former manager of O'Reilly's stores 520, 169, 189, and 1367. I had very much sucess at all these stores because the team members reflect management attitude. Don't look any farther than yourself as to why your customer service failed.

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Ed

Sep 01, 2008

One thing people forget about too is that most people don't want to pay for high quality parts. If we sold something for $1 people would complain and say it should only be 50 cents. Another this is alot of people come into parts stores in general in a bad mood to begin with and are looking for any reason whatso ever to complain. This is not all people but there is a large enough number each and everyday.

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SRM

Aug 13, 2008 Rifton, New York

There isn't a perfect corporation to work for. Why? Because imperfect people manage and work for them. That means, you folks out there complaining are imperfect as well.

Granted, when the old crew leaves and the new crew takes over, things are going to change. And it's unfortunate that the people who want to provide outstanding customer service tend to get run out. But what are you going to do about it? How does complaining help or solve the problem? Move on, Move out, or get out of the way. Be mature and be better then "them."

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BCW

Jul 27, 2008 Catalina Foothills, Arizona

I am acurrent manager at a small Oreilly store in a small town. Adavance is one blocky away! They were the only pat store for years till we opened. we hae claimed more than 70 percent of there bus. with customer service and ther are only 8 of us working there. Cust service is the managers job my people follow my example!!!!

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