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2.1 Based on 70 reviews
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  • Customers like
    • All the locations 2
    • That they work fast 2
    • There is nothin to like about it 2
  • Customers don't like
    • Horrible customer service 4
    • Customer service 3
    • Wasted time 2

I have had to many disappointments. The past 4 or 5 times i went in to purchase what i needed and ended up having to take it back because it was the wrong part. But the associate there would argue over the phone saying it was the right one. And just because I am a female doesnt mean they can be disrespectful.

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Had an awful experience with orileys auto parts store in Dallas Texas on Lancaster and Ledbetter treated me so unfair they had me to put my vehicle in shop because their store mad a mistake and sent wrong parts for my vehicle they say put it in shop we will get it out now they don't want to get it out i need help as soon as possible please.

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I needed a small amount of touch-up paint and was referred to Oreilly's (O's) by a body shop. Gave O's the paint code and the personnel in paint dept. turned a 7 into a 1 . Obviously the paint did not match (white is not white!!!). Returned item, got correct paint to match code on door (----7). Paint came closer to matching, but it was not a match. Took paint back & O's personnel swore that touch-up paint would never quite match original... Read more

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I purchased 3 sets of Gearwrenches about 3 years ago, now they don't carry them. The manager said they only come with a year warranty, but if you look up Gearwrench online, they have a lifetime guarantee. No customer service at O'Reilys, a waste of my money & Time

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I have worked at Oreilly over 4 years. They have to be one of the worst companies I have ever worked for. they go out of their way to pay you low wages, demean you ETC while the lazy Store manager and district manager do NOTHING but collect fat paychecks while riding on your back. O sure it started out greta, advancement, growth all that, but then they get tired of you and some other joker comes in and now he runs the store. hes a fat *** who... Read more

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Customer service is awful. Tried calling the Tuscaloosa location located on Skyland blvd on Saturday June 4 at 6:15pm. Was immediately put on hold for about 15 mins. They never came back to the phone I hung up. I ended up driving there waited in line at the store then this employee comes from the back and ask how he can help. I then informed him I called was put on hold and no one ever came back to the phone. To which he said nothing like I am... Read more

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I'm sick and tired of seeing your *** adds that pop up on YouTube... Please *** off I'm never going to visit your *** *** store Read more

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I purchased a alternator on 5/21/16 today is 6/2/16 it has stopped charging it was late tonight like 840 pm they close at 9pm so i called them and the boy i spoke with said if i could get up there by 9 he would give me another alternator let me pay the core and bring the bad one back i the morning for my core refund but when i got there he said i had to have the old one he could not give me the new one i had to have the bad one off said he was... Read more

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My name is Ben. I got hired at Orielly Auto Parts store in Rome Ga. Several years ago, and I want never forget how they stabbed me in the back. Something I never thought of, I went to Home Depot and did some shopping right before I got hired at Orielly Auto Parts, came through the line, and this big fat ugly rude girl names Jessica was rude as snot to me. It ticked me off, I went back to give her a piece of my mind. I forget all about it, I go... Read more

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I own a fleet of commercial trucks. On May 16 I was at the Pilot truck stop in Duncan, South Carolina. I had a headlight not working on my truck. I needed a new bulb and pigtail which Pilot doesn't stock. I called the O'Reilly auto parts store close by. After looking up the part I asked them to deliver it because my truck would not fit in their parking lot. I was told they only deliver to shops quite rudely. I then offered to pay them for the... Read more

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