OReilly Auto Parts Complaints and Reviews

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OReilly Auto Parts
Main address: 233 South Patterson Avenue 65802-2298 Springfield MO
1-800-755-6759,1-888-327-7153,1-417-829-5727, , http://www.oreillyauto.com/site/pi/emailus.oap?toId=9
  • 280+4 mobile complaints
  • $200K claimed losses
  • $700 average
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  • Jul 14
  • Equipment
  • Employment
  • 12

I was a store manager for 4 years and employed with the company for 6 1/2. I went through the CSK changeover. I was a month and a day away from cashing in 250 shares of O'Reilly stock that they gave. It was worth 20 thousand dollars before taxes and that's not a bogus or inflated number. I fired a guy who was constantly late and even a couple no call no shows that was all documented. A couple... Read more

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  • Jun 27
  • Equipment
  • Fontana, California
  • Starter Motor
  • 32

I went to my local o'reilly auto parts store that used to be full of knowledgeable parts salesman to get a replacement starter motor. I asked for the starter motor. its salesman/manager told me what a starter motor was. I explained it to him and he still did not know what it was. so i went to my car and brought it in. he saw it and said what is that. I told him its the starter. he said well what... Read more

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My name is Byron Hightower and I live in Dublin,GA. I went to o'reily auto parts located on north Jefferson street in Dublin to return some tools ( drill bits and a eze out tool on 6/23/2014 because the tools that did not work and I had my receipt and the service attendant would not refund my money nor exchange the tools! I feel like they should have exchanged the tools or At least credit the...

  • Jun 07
  • Equipment
  • Tyler, Texas
  • Product Liability
  • 1
  • 61

I purchased a can of an electrical parts cleaning spray, and it fried an entire master switch panel in my 2001 Lincoln TownCar. In brief, the District Sales guy, a Scott Collins, promised me that ( they ) would handle the situation. Then, after F**king around with my electrical system ( ** " I love electronics !!! " I am quoting this ***, ... Read more

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  • May 29
  • Service Centers and Customer Services
  • Engine Replacement
  • 1
  • 23

Had timing belt replaced by the dealership. They used an O'Reilly's belt which failed after 40,000 miles causing a bent valve. Now we have to replace the engine at a cost of $2700. Read more

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  • May 21
  • Equipment
  • Denton, Texas
  • Crappy Customer Service
  • 2
  • 51

My gather gave me a 96 Toyota Camry - good little car with a fresh motor in it. After a year, the battery went bad. It was a Super Start with 72 mo warranty, purchased in late 2011. Since they didn't have a purchase record tied to my or my dad's phone number, they Refused to honor their warranty. So, save yourself some time, energy, and bad feelings by NOT purchasing a battery at O'Reilly's. I... Read more

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I recently got terminated from my 7 year 8 month tenure at o'reilly auto parts. A few days ago on a weekend night, I felt bad for a well known customer who didn't have a place to live a job or tools. I let him borrow some of our tools. This customer did bring the tools back and yet I still get terminated over the whole ordeal. It wasn't my managers doing either, he's the good guy....I am now...

Wrong part, poor customer service, unknowledgeable staff, big waste of time and money. What else would you expect from Piqua, ohio

  • Apr 20
  • Service Centers and Customer Services
  • Moscow, Idaho
  • Poor Management
  • 2
  • 84

District manager and store manager are out of control. Hired this drunk with two DUI's and no drivers license because he dates another store manager. During his probation period he is arrested and spends two weeks in jail. Upon his return he is promoted to full time. The store manager is 21 years old, no one likes him including all the commercial customers. So this new guy becomes best friends... Read more

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