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  • Customers like
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  • Customers don't like
    • Horrible customer service4
    • Defective parts2
    • Lost pay2

  • 10 hours ago
  • Equipment
  • Seattle, Washington
  • Battery
  • 1

The Warranty is a joke. I had 2 years left on my battery warranty when my battery failed completely. Today I learned it is 5$ more to by a brand new battery from a reputable dealer (3 year replacement) than to accept the Oreilly "pro-rate" offer on their crappy replacement battery... The Oreilly warranty is useless and I had to argue to even get this remarkable poor offer from them. Lesson... Read more

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I bought a brand new radiator from ol' riley part store in stuttgart arkansas it didnt work on my truck i added fluid to it but never drove it, i removed it and took it back only to be told that they would not take it back even though it came with a life time warrenty now im out 200 for nothing. Add comment

  • Jul 29
  • Service Centers and Customer Services
  • Taylor, Michigan
  • 17
  • REVIEW RATING 4/5

5 weeks ago I purchased a front caliper for my vehicle and as soon as I purchased it it was defaulty kept locking up caused my brake pads to go out wear out within five weeks. Finally had a chance to return the caliper to the store came up with every excuse in book not to guarantee my warranty first it was it was to short of a time span for my caliper to go bad or they said that it appears as if... Read more

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I bought a front caliper for my vehicle last month and have been having issues with it ever since I purchased it and take it off and return it 5 weeks later and they won't guarantee my warranty because they said either am I krystina it been an accident or the calibration have gone bad that quickly came up with excuse after excuse not to validate my warranty Add comment

  • Jul 25
  • Equipment
  • Olympia, Washington
  • Royal Purple Full Synthetic Oil
  • 21
  • REVIEW RATING 4/5

frequently visit oreillys till now, entered the store and took some gear lube up to the counter, there is four employees with some friends, laughing and having a good time, so I look at them to show im ready to check out and they look at me and continue laughing and chatting with their friends, I thought this is alright they will be here soon no it tool quite awhile before one of them walks up... Read more

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  • Jul 24
  • Equipment
  • Magalia, California
  • Lawn Mower Belt
  • 12
  • REVIEW RATING 4/5

Bought a belt for my lawnmower at the Anderson California store about a month ago it broke. I went back to see if it was covered. The manager told me the belt was not theirs. So he assumed that I was lying to him i guess.my truck needs a oil change my wife car needs a tune up. I would like to do business with o'rilly but with customer service like this I don't think I well be doing any business... Read more

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  • Jul 18
  • Employees and Ex-employees
  • Mchenry, Illinois
  • Oreilly Auto Parts Work Experience
  • 31
  • REVIEW RATING 4/5

I was a rss upon my review I was offred a very insultin raise of 27cents taking my pay to a woping $9.53 per hour I said I don't think that's right ni would like at least $9.75 since I disagree with them I was suspended real good management now the store is runnin very short handed and I will quit becauce of the lack of respect and insulting way i was treated orielly needs to understand they need... Read more

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  • Jul 17
  • Employees and Ex-employees
  • Bellevue, Washington
  • Oreilly Auto Parts Work Experience
  • 27
  • REVIEW RATING 4/5

I worked for orielly for 14 yr since I wouldn't take a store the dm plotted to get rid me first my manager told me to lock the floor people in the store and she be back to let them out and she said didn't even though the schedule prove she was lying I got a first final a month later the same week I got second write up for supposely theat another employee three week eailier which I explain to... Read more

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I purchased a battery from oreilly's auto bought brand new for over 100.00 dollars with extra warranty my battery died in two years was told I couldn't get another one and was told since I got a extra warranty I can purchase one for 64.00 now if I had a extra warranty and the life span on those particular batteries was two years why charge me for extra warranty never again Add comment

  • Jul 06
  • Service Centers and Customer Services
  • Germantown, Tennessee
  • Auto Part
  • 1
  • 1
  • 9
  • REVIEW RATING 4/5

I went 3 times to hamilton rd store and 3times got wrong part how does this happen think should get free gezz get it right Read more

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