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  • Customers like
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    • Horrible customer service4
    • Defective parts2
    • Lost pay2

  • 1 day ago
  • Service Centers and Customer Services
  • Vernal, Utah
  • 2
  • REVIEW RATING 4/5

I am replacing my ac compressor for the third time in a week, oap sold me a compressor with no air gap on the clutch and as soon as I got the system filled and cycling the clutch started shredding itself, no big deal they warrantied it and I installed the second one, the air gap met the minimum but as soon as the system was charged enough to start cycling the clutch started shredding itself. The... Read more

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  • Aug 22
  • Equipment
  • Seattle, Washington
  • Radiator
  • 15
  • REVIEW RATING 4/5

Purchased a radiator 1/2012. Given a "new" yet apparent, opened box with the wrong looking radiator with bent fins and wrong atf cooler piping/hose. Told the guy I wanted another one but he assured me that everything was correct and I had a cracked radiator so I regretfully took it. Spent over 8 hours trying to install the "correct replacement" but it was an inch wider and the mounts did not... Read more

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Purchased a fuel pump for my dads 1965 catalac got it few days later came broken in box inlet tube broke off then returned it and then i was told it would be in the next day then the next day came and it wasn`t There first time i tried oreillys probably last empty promises In like they said it took two more days this is my first time at ori Add comment

A counter person at the Kalkaska MI store a few minutes ago, was I thought looking for something i had inquired about only to discover that he was at the register checking out ANOTHER CUSTOMER. I GUESS customer service does not exist st that store!!!!!! Add comment

  • Aug 03
  • Equipment
  • Seattle, Washington
  • Car Battery
  • 38
  • REVIEW RATING 4/5

The Warranty is a joke. I had 2 years left on my battery warranty when my battery failed completely. Today I learned it is 5$ more to by a brand new battery from a reputable dealer (3 year replacement) than to accept the Oreilly "pro-rate" offer on their crappy replacement battery... The Oreilly warranty is useless and I had to argue to even get this remarkable poor offer from them. Lesson... Read more

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I bought a brand new radiator from ol' riley part store in stuttgart arkansas it didnt work on my truck i added fluid to it but never drove it, i removed it and took it back only to be told that they would not take it back even though it came with a life time warrenty now im out 200 for nothing. Add comment

  • Jul 29
  • Equipment
  • Taylor, Michigan
  • Brake Caliper
  • 44
  • REVIEW RATING 4/5

5 weeks ago I purchased a front caliper for my vehicle and as soon as I purchased it it was defaulty kept locking up caused my brake pads to go out wear out within five weeks. Finally had a chance to return the caliper to the store came up with every excuse in book not to guarantee my warranty first it was it was to short of a time span for my caliper to go bad or they said that it appears as if... Read more

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  • Jul 25
  • Equipment
  • Olympia, Washington
  • Royal Purple Full Synthetic Oil
  • 62
  • REVIEW RATING 4/5

frequently visit oreillys till now, entered the store and took some gear lube up to the counter, there is four employees with some friends, laughing and having a good time, so I look at them to show im ready to check out and they look at me and continue laughing and chatting with their friends, I thought this is alright they will be here soon no it tool quite awhile before one of them walks up... Read more

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  • Jul 24
  • Equipment
  • Magalia, California
  • Lawn Mower Belt
  • 27
  • REVIEW RATING 4/5

Bought a belt for my lawnmower at the Anderson California store about a month ago it broke. I went back to see if it was covered. The manager told me the belt was not theirs. So he assumed that I was lying to him i guess.my truck needs a oil change my wife car needs a tune up. I would like to do business with o'rilly but with customer service like this I don't think I well be doing any business... Read more

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  • Jul 18
  • Employees and Ex-employees
  • Mchenry, Illinois
  • Oreilly Auto Parts Work Experience
  • 58
  • REVIEW RATING 4/5

I was a rss upon my review I was offred a very insultin raise of 27cents taking my pay to a woping $9.53 per hour I said I don't think that's right ni would like at least $9.75 since I disagree with them I was suspended real good management now the store is runnin very short handed and I will quit becauce of the lack of respect and insulting way i was treated orielly needs to understand they need... Read more

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